Legal Negotiator

Our client is looking for a Legal Negotiator who, through inbound, outbound telephone calls and written communication, will negotiate outstanding monies by reaching agreements on defaulting

Key Duties;

* Contacting identified pre-legal accounts both verbally and written to negotiate outstanding payments

* Investigating and probing to establish a recommended tailored legal path to pursue for each individual customer

* Adhering to predefined team standards and legislative guidelines

* Recording key information clearly and precisely using bespoke computer packages

* Working towards agreed individual and team targets and within set team budget

* Manipulating data and information to establish all details relating to the individual customers circumstances

* Preparing legal recommendations for sign off by the Legal Manager

* Minimizing losses by cost effectively estimating probability of successful recovery and implementing decisions on an appropriate course of action

* Forecasting, recording and controlling fees and costs against each individual case

Essential Experience;

* Demonstrable experience of working within a pre-legal collections environment

Key Desired Skills;

* Experience within financial services

* A solid understanding of Consumer legal action paths within England & Scotland

* A broad technical knowledge of financial products and how they are sold and serviced

* An enquiring, analytical mind

* Ability to demonstrate tact and diplomacy

* Excellent organisation and works well under pressure

* Capable of managing a portfolio of accounts

* Self-motivated and has good teamwork skills

* A positive and confident attitude.

* Excellent verbal and written communication skills

* High attention to detail & able to work on own initiative